How to troubleshoot NetSuite Errors with the CertCapture buttons?
Overview
What to do when the CertCapture buttons in NetSuite are not working properly
Environment
NetSuite Basic
NetSuite OneWorld
Resolution
- Make sure you are on latest Avalara bundle version.
- Login as administrator
- Navigate to Customization > SuiteBundler > Search & Install Bundles > List
- Locate Avalara bundle and click on green icon in first column and click on Update.
- Select defaults and update. Time to complete is approximately 5 minutes
- Logout and the login back in to complete process
- In addition please check the following.
- Look at the request templates in Certcapture> there should be one that is STANDARD_REQUEST it has to be those exact words to work with the connector.
- If there is not one there edit or create one and retry in Netsuite
- If that does not resolve it then check to see if a communication mode is selected in Netsuite.
- This is found on the Customer Record, under the Addresses tab.
- Select an address and the Communication Mode should be populated with Email, Phone, or Address.
- Look at the request templates in Certcapture> there should be one that is STANDARD_REQUEST it has to be those exact words to work with the connector.