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How do you resolve the error "An unexpected SuiteScript Error has occurred" when accessing AvaTax configuration in NetSuite?

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Overview

When you go to the Setup/Configuration in NetSuite you receive an error. "An unexpected SuiteScript Error has occurred" and you are not able to continue or configure.

Environment

NetSuite Basic

NetSuite OneWorld

Resolution

  • First, verify the Avalara bundle installed. In NetSuite or NetSuite OneWorld, go to Customization > Suitebundler > Search & Install Bundles > List.

Note: each set of instructions below is different as it depends on which Avalara bundle is installed.

 

For Avalara bundle v5.7 (OneWorld) & v6.6 (Basic) and newer:

  1. Go to Customization > List, Records, Fields > Record Types > AVACONFIG > List > Edit
  2. Uncheck 'Config flag' and click Save
  3. You will now be able to access the Avalara configuration tab.
  4. Re-enter your AvaTax account credentials and validate again.
  5. Click Next to be redirect to configuration page.
  6. All tax codes and item tax code assignments will remain in place.
  7. Click 'Save'.

For Avalara bundle v5.6.2 (OneWorld) & v6.5.2 (Basic) and older: 

  1. Go to Customization > List, Records, Fields > Record Types > AVACONFIG > List > Edit
  2. Clear all characters from the 'Password' field and click Save.
  3. You will now be able to access the Avalara configuration tab.
    1. All tax codes and item tax code assignments will remain in place.
    2. Re-enter your AvaTax account credentials and validate again.