How do I resolve the error Unable to find the input TxSvcHead record. Cannot create output TxSvchead. in Epicor?
Overview
You are trying to calculate tax on a transaction in your Epicor service, but the error below is preventing save of the transaction:
Error received: Unable to find the input TxSvcHead record. Cannot create output TxSvchead.
Error detail:
Exception caught in: Epicor.Mfg.BO.ARInvoice
Error Detail
============
Message: Unable to find the input TxSvcHead record. Cannot create output TxSvchead.
Type: Error
Program: Server/bo/ARInvoice/ARInvoice.p
Method: readXMLCalculateTax
Table: ttTxSvcHead
Row:
Field: ttTxSvcHead.RequestId
Environment
Epicor
Epicor 9
Epicor Vantage
Epicor Vista
Epicor Enterprise
Resolution
- Contact Epicor Support for assistance with this issue, call the phone line for the applicable ERP product:
- Epicor 9: 1.888.374.2679
- Vantage: 1.800.436.8468
- Vista: 1.800.993.0930
- Enterprise: 1.800.285.7877