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How do I resolve the error The certificate customer(XXXXX) does not contain an address in CertCapture?

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Overview

You see the error message "API call initiated for certificate: Failure. Received response: The certificate customer (CustomerNumber) does not contain an address."

Environment

Avalara CertCapture

Resolution

  • The exemption certificate has a customer who does not have an address:
    • Go to the certificate > Go to Customers tab (on the certificate)
    • Change address on the customer without one by clicking on the customer ID > edit > update address > save
  • Go back to the certificate and click Queue API Resend
  • If there is an address present:
    • Make sure the address is written on Address Line 1 and not Address Line 2