Credits Memos and Return Orders FAQ Last updated Save as PDF Welcome to the credits and returns FAQ. Find answers to the questions other people are asking. Type something into the search bar if you can't find what you're looking for.How do I refund sales tax collected and remitted on returned itemsWhy did I get a different result on my credit/return?Why does my invoice show different tax from the credit memo?Why is my credit calculating the wrong rates?Most popularHow do I refund sales tax collected and remitted on returned itemsWhy does my invoice show different tax from the credit memo?Why did I get a different result on my credit/return?Why is my credit calculating the wrong rates?ShortcutsAvaTaxCertCaptureManaged ReturnsAvalara UniversityFind your home page