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Avalara Help Center

Why can I not see all regions in the Customer Tax IDs fields on the certificate I am validating?

Overview

You are validating a certificate Stack and not all of the states show up to enter tax id numbers even though the boxes were checked as exposure zones for those states. 

Environment

CertCapture

Resolution 

  • All selected regions are listed alphabetically
  • Scroll down, the dark grey box next to the word Verify on the first line is the toggle in a scroll bar
  • Every single region listed in a certificate allows you to enter a Tax ID number