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Avalara Help Center

Who do I contact if the information on my exemption certificate request is incorrect?


You have received a request to fill out an exemption certificate online, but information relating to your company is incorrect.


Avalara CertCapture


  • Refer to the certificate request for the email or contact number to use to send your certificate or updates
    • You may also be able to change your address online, see request for details
  • For more information on requesting a company name or address change, please contact the company which has requested the exemption
    • Our customer's customer information is managed in their database (typically their CRM or accounting system), so they have to make adjustments directly
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