You see an error asking for DocumentRefNo but can't see where to enter it in CertCapture:
API call initiated for certificate: Failure. Received response: DocumentRefNo is required. (This value must be specified.)
- This error refers to the certificate being marked as single use and missing the PO Number
- Enter the PO or remove Single Use to get the certificate to send to Avalara AvaTax:
- To remove the Single Use attribute click Edit > select Single Use “No”
- To add the PO number click + Add PO Number to add the invoice or PO number which will be on all sales that need to be exempted by these certificates.
- You can use only one PO/Invoice number (only one PO will be used on the certificate)