A customer is asking us to upload a certificate, change a report, or some other service that they would normally do themselves.
- Look for the CertCapture Managed Service label in the Company profile in SalesForce
- Transfer the Case to (Ronnie) Todd Johnson (Process as of May 29, 2014)
- For non-managed service customers, inform them on how to complete the work themselves
Note: Managed Services does not include alterations to company profiles or uploading logos.