Unless you have built a custom REST CertCapture integration, most connectors are using the CertCapture proxy to talk to CertCapture. Because ERP calls to CertCapture go from the ERP to AvaTax through the CertCapture proxy before arriving at CertCapture, this process requires many things to be configured perfectly. Additionally, these features only work in the production AvaTax account at this time.
Various connectors such as NetSuite and Microsoft Dynamics GP
- Issues with CertCapture functionality are often related to configuration. Please submit a case to Support for assistance, referencing this FAQ.
To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case