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Avalara Help Center

Campaign status stuck at In Process

Overview

You've set up a CertCapture campaign to ask multiple customers for compliance documents. You sent the campaign and received all the certificates you need, but its status never changes from "In Process."

Environment

CertCapture

Resolution

  • CertCapture doesn't automatically close a campaign when it's done.
  • To close a campaign, click the go to Manage Documents > Campaigns, click Manage beside the campaign you wish to close, and then click the Close Campaign button.
  • Some campaign rounds may encounter issues if the name of the round includes special characters. To avoid this, rename the campaign round.
  • The overall title of a campaign can't be changed after it begins.