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Avalara Help Center

Campaign status stuck at In Process


You've set up a CertCapture campaign to ask multiple customers for compliance documents. You sent the campaign and received all the certificates you need, but its status never changes from "In Process."




  • CertCapture doesn't automatically close a campaign when it's done.
  • To close a campaign, click the go to Manage Documents > Campaigns, click Manage beside the campaign you wish to close, and then click the Close Campaign button.
  • Some campaign rounds may encounter issues if the name of the round includes special characters. To avoid this, rename the campaign round.
  • The overall title of a campaign can't be changed after it begins.