When you hit the test connection it fails, so you want to know how to check just the credentials.
- Go to to http://developer.avalara.com/resources/self-test to verify the credentials work outside of your software
- Success! - There is an issue with some other setting in your software, proceed trouble shooting using those user guiides available here:
- Please verify your credentials. - If test connection fails, check your email for a newer license key, searching with your account number
- If you can not locate the email, please reset your license key: How do I reset my license key?