In Manager, my Tools menu options are grayed out. What do I need to do?

Overview

You are working in Avalara AvaTax for Communications Manager and either your Tools menu is grayed out or your menu options are grayed out.

Environment

Avalara AvaTax for Communications Manager

Resolution

• The Manager requires a file called license.bin to enable the various components that are licensed separately. Submit a support case to receive an updated license.bin file.