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ACTION NEEDED: End of life for Avalara Tax Rates (ISPI) product, March 15, 2023


In 2008 Avalara acquired ISPI, a leading provider of software and databases designed to help businesses manage sales and use tax compliance. ISPI was the original automated source of content for Avalara and has been providing tax rate reports to several hundred clients through Avalara Tax Rates.

The decision to decommission Avalara Tax Rates was made with our customers in mind. Avalara Tax Rates, being a legacy product, is challenged by emerging security vulnerabilities and support issues arising from evolving technologies and inefficient rate updates.

The following FAQ (Frequently Asked Questions) describes what to expect during the end of life, how to prepare, and what happens next.  



FAQs: What to expect during the end of life, how to prepare, and what happens next

What does this decommission or sunset mean for you, our customer?
Avalara Tax Rates (ISPI) product will no longer be renewed or supported beginning 15 March 2023. This means our customers will no longer be able to access or use ISPI tools and resources as of this date.  
Will you get a replacement solution for Avalara Tax Rates?  
While Avalara will not provide a direct replacement for our Avalara Tax Rates product, we suggest Avalara CGPOS (Content Generation for Point of Sale) for customers who have AvaTax and Avalara Tax Research for customers who don't have AvaTax. (See table below).
Customers can schedule a time to speak with a member of the account management team if they have further questions about any Avalara offerings.
Overview Avalara Tax Rates (ISPI) – Current

Avalara CGPOS (Content Generation for Point of Sale)

Self-service content delivery platform that provides Zip code-based rates and/or location-based rates. 

Up-to-date tax content for POS systems, to manage complex tax scenarios for offline tax calculation at brick-and-mortar locations.

Avalara Tax Research    

Sales tax research tools and services for comprehensive, easy-to-understand tax insights.

ATR provides standardized rate exports by zip code, upcoming rate changes, tax variance reports, and location-based rate lookup tools.

Rate file formats  Static and varies  Configurable   Excel(.xlsx by default) 
Location Support  Zip 5 only  Zip 5 and locations 
  • Zip 5 location-based rates (look-up only) 
  • Custom rates (zip or location) 
Includes tax holidays   Yes Yes, through Tax Research Managed Services
Able to customize taxability by item  Standard Taxability only  Yes Yes, through Tax Research Managed Services
Interfaces  FTP only 
  • Self-service UI (User Interface) 
  • API
  • FTP 
  • Self-service UI  (User Interface) 
  • API 
  • FTP 
Notifications when rates are updated Yes Yes  
User-based notifications and alerts  Configurable Yes Yes
Minimum and Maximum Taxable rate  Yes No Yes
Includes Avatax User Portal Access No Yes No


Why isn't Avalara replacing Avalara Tax Rates?
Avalara Tax Rates, being a legacy product, is based on older technology that is challenging to update and work with. This older technology will no longer be supported moving forward.

What will happen after March 15, 2023?
Avalara will:

  • Create a backup/archive of the customer data and deliver this to the customer.  
  • Cease further service for Avalara Tax Rates after March 15, 2023.

What happens if the renewal date of Avalara Tax Rates is before the end date?
Customers may renew their subscription until the end date of March 15, 2023. The renewal charges will be on a prorated basis for the period ending on March 15, 2023.

Will Avalara help customers move from Avalara Tax Rates to a new proposed solution in a simple and non-disruptive way? 
If you decide to follow a progressive adoption strategy like many of our other Avalara Tax Rates users, you can take advantage of Avalara's ongoing support. Depending on your unique needs, we will tailor a specific deployment that takes costs, risks, and knowledge transfer into account. Our customers are encouraged to evaluate CGPOS and Avalara Tax Research to meet their tax rate and compliance requirements. Please contact your account manager or customer success team to discuss alternative solutions.

What is the roadmap for this transition?
A Here is the roadmap for this transition:


Where do we find information for CGPOS solution?
You can read about our CGPOS solution on our website.  Or your Customer Account Manager can guide you towards the resources and contacts for further evaluation.

Where do we find information for Avalara Tax Research?
You can read about our ATR (Avalara Tax Research) solution on our website. Or your Customer Account Manager can guide you towards the resources and contacts for further evaluation.

Q Are there other products we should know about?
A Yes!

Product name What is it? How does it serve as an alternative to Avalara Tax Rates?
Avalara AvaTax

Avalara's innovative, cloud-based sales tax calculation program, AvaTax, determines and calculates the latest rates based on location, item, legislative changes, regulations, and more.

Customize your tax calculation solution for what’s right for your business. Use AvaTax to automatically calculate rates for the following types of taxes:

  • Sales and use tax
  • Customs and duties calculation
  • Value-added tax (VAT)
  • Goods and services tax (GST)
  • Communications tax
  • Excise tax
  • Consumer use tax
  • Lodging tax
  • Beverage Alcohol tax