AvaTax FAQ
Welcome to the AvaTax FAQ. Find answers to the questions other people are asking. Type something into the search bar if you can't find what you're looking for.
- ACTION NEEDED before April 20, 2020 for Overcollection of Sales Tax in Queen Creek Special Districts, AZ
- ACTION NEEDED by February 20, 2020 for Potential Over Collection of Tax in Wisconsion Premier Resort Areas
- ACTION NEEDED by February 28, 2020, New York vapor product retail sellers need to update their AvaTax returns
- Avalara Applies DNS Industry Standards for Whitelisting
- Avalara AvaTax Free Trial Frequently Asked Questions
- Can Avatax show more information in the tax calls returned within our invoices?
- Can I export rates from Avalara Avatax?
- Can we receive a root cause analysis or postmortem for incidents involving the Sandbox or test environments for Avalara Avatax?
- Can you tell me about the AvaTax upgrade on November 9, 2018?
- Does a test company have a different set of credentials?
- Do you need a PO number for Consumer's Use Tax Imports?
- How can find out what is being sent to AvaTax as the customer code?
- How can I activate my development account?
- How can I charge the reduced rate tax for Global jurisdictions?
- How can I determine when a premier resort tax is imposed in a Wisconsin municipality?
- How can I import a Marketplace Location?
- How can I mass change the status on my many unlocked transactions?
- How can I set up an extractor for multiple companies?
- How can I test the AvaTax License Key and Account Number?
- How can I track my carry-over credits within AvaTax?
- How can we connect Avatax to an e-commerce platform?
- How does Avalara handle the FL Discretionary Surtax?
- How does AvaTax handle different currencies?
- How does California's sourcing work?
- How does the Customer VAT Number field work in AvaTax?
- How do I change the TaxType of a State?
- How do I create a location code in AvaTax Update for a new state where Amazon is remitting tax as the marketplace facilitator?
- How do I expire an exemption certificate for a customer in AvaTax Update?
- How do I find my Avatax API key?
- How do I get help with Avalara AvaTax and Wix?
- How do I get help with AvaTax and Groupon?
- How do I get information that was provided by the Avalara Tax Registration Monitoring Service?
- How do I handle Massachusetts excise tax
- How do I locate the TaxType of an invoice?
- How do I notify Avalara when I expect a traffic increase to my production environment?
- How do I reset my license key in AvaTax Update?
- How do I resolve 'Company not Found' in Shopify Plus?
- How do I resolve 'Validate' button not responding in AvaTax configuration in NetSuite?
- How do I use Alabama’s Simplified Seller Use Tax Remittance Act?
- How Do I Use a Freight Forwarder with Avalara Avatax?
- How do I use Louisiana Sales and Use Tax Commission Information for Remote Sellers?
- How do I use the Texas flat rate for Remote Sellers?
- How do I view my Account Usage in AvaTax Update?
- How long does it take to get log in credentials after signing up for a new Avatax acount?
- How long does it take to receive a License Key after reset?
- How many characters can be used in a City name in AvaTax?
- How many computers can post to Avalara?
- How should I tax a discount where the full price can be later charged if they breach contract?
- How to inform compliance you've added additional companies with Returns
- Is there an alternative to a development account for testing purposes?
- Is there a limit to how many users we can have?
- Is there something we can show as proof that our customer is self assessing
- Is the company code which is supposed to connect me to our ERP case sensitive?
- Is the IP Whitelisting an immediate change for all Avalara customers or will there a staggered transition?
- My IP address will be changing do I need to contact Avalara?
- Should I include my non-taxable invoices?
- Should I use a unique company code in my sandbox environment?
- States with Origin sourcing or Special sourcing rules
- Tax Holidays for Aptos Sales Audit users
- Tax Holidays in AvaTax
- The Supreme Court ruled in favor of South Dakota in the South Dakota versus Wayfair case—what does this mean for my business?
- Treatment of Medical Tax Codes in California
- Washington state Business and Occupation tax changes due to Workforce Education Surcharge January 1, 2020
- What are special tax jurisdictions?
- What are the ISO country codes?
- What are the URL's I should point to for connecting our integration to Avatax?
- What does committed and uncommitted mean within Avalara AvaTax?
- What do I need to do about the AvaTax SSL certificate change on October 15, 2018?
- What do I need to do to use transport layer security - or TLS?
- What if I import into the wrong company but had the correct company code?
- What if no one in the company has admin access to Avalara products?
- What is an acceptable amount of latency for a GetTax request in Production Avalara Avatax?
- What is Avalara's Load Testing Policy?
- What is the Avalara Licensing service?
- What is the character limit on a tax result?
- What is the customer code used for in the Avatax service?
- What is the difference between AVATAX, AVATAX-POD, and AVATAX-POS Tax Schedule IDs?
- What is the service URL for AvaTax calculation services?
- What is the Service URL for pointing our software to the Development account?
- What are the URLs for AvaTax Update Production and Sandbox accounts?
- What is voiding?
- What should we do when we collect too much tax?
- What time zone does the Avalara database run on?
- What URL is used to calculate?
- What web browsers are compatible with Avalara AvaTax Update?
- What you need to know and do about Avatax incorrect results of sales and use tax rates in 28 Iowa counties between November 1 and 2, 2018
- What you need to know and do about Avatax incorrect results of sales and use tax rates in Tallassee, Alabama between September 1 and October 10, 2018
- When importing, can a multiple document types be used on a single invoice?
- Where Can I Download a Copy of Sales and Use Tax Compliance for Dummies?
- Where can I find AvaTax WSDL files?
- Where do I log in to AvaTax?
- Why am I getting password reset emails for Production when I wanted one for the Development Account?
- Why am I not seeing all the multi-tax options in Avatax?
- Why am I seeing a delay in setup for Avalara Account?
- Why are my returns in pending status?
- Why can't I download the connector in AvaTax Update?
- Why can't I get my jurisdiction override to show any jurisdictions?
- Why can't I open a file from Avatax with Excel?
- Why did my upload partially fail?
- Why did the test connection fail?
- Why does a zip code listed with the wrong state have tax applied for that state?
- Why does Sage 50 Credit Memo show incorrect ship to address in AvaTax Update?
- Why has my vendor discount been offset?
- Why is Avalara filing the Colorado DR-0100 for Outlets when I scheduled the Dr-0100?
- Why is our exemption certificate not applying?
- Why is the Manage Account setting disabled?
- Why won't my file import?
- Why won't my Rhode Island filing credentials work?
- Will we get different credentials when we move to production?