I adjusted an invoice from a locked period and the tax recalculated to zero, now Quickbooks and AvaTax are out of balance. Nothing changed on the AvaTax side. How do I get my Quickbooks side to match, as I can't recalculate?
The reason the tax is removed from the invoice or credit memo is because of the change made to the document.
This causes the program to reach out to AvaTax for a tax calculation.
As the period is locked, no tax can be calculated, so a zero amount is returned.
To fix this on the Quickbooks side, all you have to do is set the tax schedule to something other than Avatax, then manually enter the tax to match and save.