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Avalara Help Center

Why is there tax on my transaction when there's a previously existing exemption cert in the admin console?

Overview

You have a customer with an exemption certificate and they are still being charged tax.

Environment

Avalara Avatax

Resolution

  • Avalara is always keeping our content up to date, including which exemption reasons are acceptable in each state.
  • If you notice a customer suddenly taxing, try to create a new cert that's a duplicate of their old one.
    • If the system prevents you from creating the certificate it means that we have since determined that the reason is no longer valid in the state.
    • Update the exempt reason to continue their exempt status in Avatax.