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Avalara Help Center

Why is there no connector for download in the admin console?

Overview

Trying to install an Avalara AvaTax connector. Following along with help material, but do not see a "Download Software" button under Get Started other than "Download SDK."

Environment

Avalara Avatax

Resolution

  • Account Admin user roles have access to connector downloads in the Admin Console
    • ​Follow up wiht your account admin to obtain a user role that can access downloads
  • Refer to the connector installation guide to confirm your connector is downloaded in the Admin Console rather than obtained via alternate method, then contact Avalara Technical Support (support@avalara.com)
    • Avalara Technical Support will have your Admin Console updated to include the download or refer you to your Account Manager if purchase is needed