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Why is there no connector for download in the admin console?

  1. Last updated
    14:22, 5 Aug 2016
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Overview

Trying to install an Avalara AvaTax connector. Following along with help material, but do not see a "Download Software" button under Get Started other than "Download SDK."

Environment

Avalara Avatax

Resolution

  • Account Admin user roles have access to connector downloads in the Admin Console
    • ​Follow up wiht your account admin to obtain a user role that can access downloads
  • Refer to the connector installation guide to confirm your connector is downloaded in the Admin Console rather than obtained via alternate method, then contact Avalara Technical Support (support@avalara.com)
    • Avalara Technical Support will have your Admin Console updated to include the download or refer you to your Account Manager if purchase is needed