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Avalara Help Center

Why is the Sage PFW database slowing performance for all users?

Overview

The Sage PFW AvaTax integration appears to be progressively slowing Sage PFW over a period of months/years.

Environment

Sage PFW

Resolution

  • All versions of Sage PFW have been sunset by Avalara
    • As such we no longer support the Sage PFW connector

 

Note: There is a database log file that the integration utilizes frequently. When the file becomes quite large, it can cause slowdowns. Swapping the file out for the near blank one in the integration's installation folder may resolve this. Avalara Technical Support can assist with this update.