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Why is tax not calculating in the city shown in the address?

Overview

Your customer is in a city where the is a city level tax, but no tax is calculating at the city level.

Environment

Avalara AvaTax

Resolution

  • The city tax district does not necessarily cover the entire area where a house could be considered to be within the city (a house miles away may still list the city name on their mailing address), it is typical that some neighborhoods may be in a different tax district.
  • Check your nexus, in AL, AR, AZ, CA, CO, ID, LA, or TX you may not have the city selected in local nexus:
    • Go to Organization > Nexus > Select Local Jurisdictions by the state to see what is selected
      •  To see which districts apply to the address use the Jurisdiction Finder on this page
         

 

 

 

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