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Avalara Help Center

Why is sales tax not calculating at the full expected rate?

Overview

When calculating tax for a customer it charges a lower rate then you were expecting

Environment

Avalara Avatax

Resolution

  • In the Avalara Admin console
  • Go to the Organization tab
  • Select the company's name in question.
  • Click on the Nexus Jurisdiction Sub-Tab
  • To the right of the Country in Question > Select Jurisdiction
  • To the right of the State/Province in question > Select Jurisdiction
  • Check mark the missing jurisdiction
  • Click Save at the top of the page.