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Avalara Help Center

Why is my customer not able to fill out their certificate online?

Overview

Customer logged in online and chose the reason their purchase should be exempt, but they get an error "You have made a selection that will require a manual submission, you will be redirected to specific instructions. Thank you." and cannot fill it out online.

Environment

Avalara CertCapture

Resolution

  • The customer must provide their own certificate
  • They can send it to you via email, fax, or CertExpress by going back a page and clicking Upload.

 

Note: You may need to activate additional forms, see Why are some forms not fillable online?