Customer logged in online and chose the reason their purchase should be exempt, but they get an error "You have made a selection that will require a manual submission, you will be redirected to specific instructions. Thank you." and cannot fill it out online.
- The customer must provide their own certificate
- They can send it to you via email, fax, or CertExpress by going back a page and clicking Upload.
Note: You may need to activate additional forms, see Why are some forms not fillable online?