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Avalara Help Center

Why is my certificate stuck in Status Pending in CertCapture?

Overview

A stack has been validated but the certificates do not show as active, they are remaining in Status-Pending, and you want to know how to update them. 

Environment

Avalara CertCapture

Resolution

  • When validating certificates in order for them to complete the validation process a user must click on "Finish Processing Stack" at the bottom of the Validation window.
  • Once this has been done, the Certificate should be able move from pending to active status.