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Avalara Help Center

Why is my Transaction not voiding?

Overview

I voided a transaction in our QuickBooks system but it did not void in Avalara how do I remove the invoice in Avalara?

Environment

Avalara Avatax
QuickBooks
Avatax Returns

Resolution

It is recommended to Credit the original invoice and reissue the invoice.

Cause

When Avalara files on your behalf the transactions are locked and cannot be modified preventing any changes.