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Avalara Help Center

Why is Zuora unable to create invoices due to a origin tax error?

Overview

Zuora is unable to create bill runs, or calculate tax, due to an error when trying to calculate tax. It says the error is due to "(origin)".

Environment

Zuora

Resolution

The Zuora tenant address is blank or invalid. To correct this:

  • In Zuora go to Settings->Administration Settings
  • Manage Tenant
  • Provide an accurate origin (ship from) address and save