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Avalara Help Center

Why does our Ship To address keep reverting when we make a tax calculation in Avatax for Salespad?

Overview

When the ship to address is changed after initial creation of an order in Salepad, when the order is converted into an invoice the ship to address reverts to the original address in the order.

Environment

Salespad

Resolution

This seems to be a behavior specific to Salespad.  In order to resolve the issue the order or invoice must be recreated with the corrected address.