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Why can't auditor user role find any certificates when doing a search in CertCapture?

Overview

Why can't auditor user role find any certificates when doing a search in CertCapture?

Environment

CertCapture Enterprise

Resolution

The Auditor User role must be given explicit permission to view specific certificates. To do so, an admin user will do a cert search (Search>Certificate Search) for whatever criteria they would like, I.E a certain cert/customer, all certs in California etc.

 

Once on the search result page click the "perform action on results" dropdown and choose "Assign Certificate To Account "

 

 

This will allow you to choose the auditor user and how long they should have access to those certificates from the results. Once chosen, click "Assign Certificate Access".

 

 

 

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