Why can't auditor user role find any certificates when doing a search in CertCapture?
The Auditor User role must be given explicit permission to view specific certificates. To do so, an admin user will do a cert search (Search>Certificate Search) for whatever criteria they would like, I.E a certain cert/customer, all certs in California etc.
Once on the search result page click the "perform action on results" dropdown and choose "Assign Certificate To Account "
This will allow you to choose the auditor user and how long they should have access to those certificates from the results. Once chosen, click "Assign Certificate Access".