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Avalara Help Center

Why are pages missing from faxed certificates?

Overview

You see that pages are missing from the faxed in certificates from your clients.

Environment

Avalara CertCapture

Avalara Certs

Resolution

  • All pages of each fax are uploaded into the service in one document
    • The system loads the entire fax as one data set, so omitting a single page is not possible
  • Please refer to the stamp at the top of each page showing the number of pages that were faxed, most likely the customer omitted a page