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Avalara Help Center

Why are pages missing from faxed certificates?


You see that pages are missing from the faxed in certificates from your clients.


Avalara CertCapture

Avalara Certs


  • All pages of each fax are uploaded into the service in one document
    • The system loads the entire fax as one data set, so omitting a single page is not possible
  • Please refer to the stamp at the top of each page showing the number of pages that were faxed, most likely the customer omitted a page





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