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Avalara Help Center

Why are my custom rules not working in the admin console?

Overview

I've created several rules forcing a specific tax code to be non taxable in a number of states however my invoices are not reflecting those rules.

Environment

Avalara Avatax

Resolution

  • Please be sure you back date your rules effective date if you intend to use them on invoices with document dates prior to the day the rules are created.
  • If your rules are effective for today but the invoice shows a date of yesterday the rule will not apply.