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Avalara Help Center

Why are my Zuora exemption certificates not working with the new version?

Overview

After migrating to the newer version of the Zuora integration, the ECMS records are no longer working. Tax is calculating on exempt customers.

Environment

Zuora

Resolution

The newer version of Zuora uses the Zuora Customer ID instead of the Zuora Customer Number. A new record for the certificates will need to be created using the Zuora Customer ID as the customer code.