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Why are my Zuora bill runs failing as Internal Error Calculating Sales Tax?

Overview

You are attempting to process a bill run in Zuora, but the bill run does not process. You received an error notification "Internal Error Calculating Sales Tax" message, including your batch number:

Internal Error in GenerateAvaBatchUpload: AvaBatchUpload Encountered an Internal Error:

BatchSave for file Zuora_BR-00000XXXXXX.csv Failed:

EntitySaveError: Error saving the Batch.: Invalid configuration item RootUploadPath in web.config

 

The attempted bill run in the admin console (Tools > View Imported File Status) has a Status "File is corrupt. Please recreate".

Environment

Zuora

Resolution