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Avalara Help Center

Why are entity use codes not working in AvaTax?

Overview

I have been trying to use the calculator to make an exempt transaction and no matter what reason I choose tax doesn't drop.

Environment

Avalara AvaTax

Resolution

  • This will happen if you are set to Required in Exemption Certificate Options.
  • Click Settings>Exemption Certificate Options and toggle to Optional so Entity use codes alone will allow Avatax to consider someone exempt.