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Avalara Help Center

Why are Invoices are not going to the Order Sync Queue

Overview

When the order is completed and marked as shipped, the invoice is not processing to the Avalara Order process queue

Environment

Avalara Avatax
Magento

Resolution

  • Go to System > Configuration > Tax > in the Actions field make sure it has Submit Data
    • If the action is set to "Calculate" only it will calculate with Avalara Service but not process anything to the admin console.
  • ​If these settings are in place and the orders have payment applied, please contact OnePica support: avalara@OnePica.com