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Avalara Help Center

Why am I getting the error "Object reference not set to an instance of an object" For all transactions in one state?

Overview

Every time you calculate tax in a particular state you get the error "Object reference not set to an instance of an object"

Environment

Avalara Avatax

Resolution

  • In you Avalara Admin Console go to Settings > Jurisdiction Overrides. 
  • If you have an old Jurisdiction Override expire it and confirm tax will calculate. 
    • To expire, you would click on the description in blue text and add an end date.
    • It is suggested to use a date before the present day.

 

Occasionally states update or change jurisdictions around. This can cause the specific jurisdiction overrides to make all transactions in that state error out.