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Avalara Help Center

Why am I getting an error when trying to log into the Admin Console?

Overview

When I am attempting to log in I get an error such as  "An unexpected error has occurred." 

Environment

Avalara AvaTax

Resolution

  • Sometimes your previous log in instance can still be cached in your browser.
    • If you restart your browser you should again be able to log in. 
  • If you are using Internet explorer some versions have comparability issues.
    • Try using a different browser like Firefox, or Google Chrome.
  • If the issue persist you can check https://status.avalara.com/ to see if there is any issues happening currently.
    • If you require further assistance contact Avalara Technical Support.