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Why am I getting a 'java.net.UnknownHostException' when trying to ping the AvaTax web service?

Overview

When trying to test the AvaTax credentials in your connector, you receive an error similar to the one below:

'java.net.UnknownHostException'

unknownhost.PNG

Environment

Avalara AvaTax

Resolution

  • This message indicates that the IP address of a host could not be determined
  • If all connector credentials are correct, please work with your internal IT team to resolve the network issues
    • Review how the AvaTax services are whitelisted on your network/server
    • Make sure port 443 is open
    • Perform a TRACERT to find where the call times out
      • Reach out to your ISP if the call makes it out of your network, but then times out