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Why Am I Receiving AvaTax error "Service not enabled: This Request is valid for reverse charge document but the AvaTax Global service is required to proceed."?

Overview

When I attempt to manually enter a Purchase Invoice in AvaTax for a US destination address, I receive the following:

"Service not enabled: This Request is valid for reverse charge document but the AvaTax Global service is required to proceed."

 

Environment

Avalara AvaTax

Resolution

  • Check to see if Nexus state/jurisdiction is enabled for the destination address
  • Click in the "Amount" field at the Line level then click "Add"
  • "Calculate Tax"
  • "Save as Uncommitted" or "Save as Committed"