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Avalara Help Center

Was there a AvaTax Service Outage on June 2nd 2015?

Overview

I had connectivity issues to Avatax on June 2nd, 2015

Environment

Avalara AvaTax

Avalara Admin Console 

Resolution

  • Avalara did experience issues related to accessing the Admin Console and calculating tax on June 2nd, 2015
  • The issues were found to be caused by one of our internet service providers, Time Warner Cable (TWC), experiencing their own service issues.
    • If your connection does not rely on TWC, you would have not experienced any issues.
  • We have migrated all traffic off of Time Warner to resolve this issue.
  • If you use TWC or your connection travels through TWC you may continue to experience internet connectivity issues.
  • Connectivity issues occurred between about 10:30 AM to 11:45 AM PST.
  • To receive notifications of service issues, you can view them or sign up for alerts at status.avalara.com

 

 

 

 

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