Skip to main content
Avalara Help Center

How long does it take to email a certificate request?

Overview

You are sending requests for certificates to your customer via email and want to know when the customer will receive the message.

 

Environment

Avalara CertCapture

Resolution

  • A single request email is typically sent within 5 minutes
    • The time to process the message depends on how many states and forms are included in the request
    • Additional states and forms extends processing time
  • Sending via a Mailing Campaign can be sent as quickly as 5 minutes
    • Time to process depends on the number of customers in the request, and how many states and forms are being sent
    • You can delay the initial send to be sent at a later time, when that option is selected, it will be sent on the date you select

 

 

  • Was this article helpful?