You are about to upgrade your Epicor system which uses Avalara AvaTax and you want some information on planning for the upgrade.
- Contact Epicor Tax Connect Support
- Epicor acts as your liaison with Avalara Support***
- Once you contact them (if needed) they will contact Avalara Support on your behalf and manage the issue resolution process for you
- Reach the Epicor Tax Connect Support team by calling the 800 phone line for the applicable ERP product:
- Epicor 9: 888.374.2679
- Vantage: 800.436.8468
- Vista: 800.993.0930
- Enterprise: 800.285.7877
- You may also report issues or questions to the Tax Connect support team by creating a Technical Support service call via EPICweb. To do this:
- Login to EPICweb. Click Support. Click the link for the applicable Epicor ERP product.
- Click “Submit Support Call” in the Quick Links section of the screen.
- Populate the Submit Support Call screen with the necessary details. To finish, click the Post Call button.
Note: For urgent issues that need prompt attention, it is recommended that customers use the 800 numbers to call the applicable Epicor Support Center in preference to submitting a support call using EPICweb or sending an email.
***If you use Epicor Prophet 21 and have a question about your Avalara service, contact Avalara Support directly for assistance, for Epicor questions, contact Epicor.
Links for Additional Information
- Epicor: www.epicor.com
- EPICweb: https://epicweb.epicor.com/default.aspx
- EPICweb Account and Password Manager: http://www.epicor.com/security/passwordmanager.aspx