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Avalara Help Center

How do we get information on our Epicor upgrade?

Overview

You are about to upgrade your Epicor system which uses Avalara AvaTax and you want some information on planning for the upgrade.

Environment

Epicor

Resolution

  • Contact Epicor Tax Connect Support
    • Epicor acts as your liaison with Avalara Support***
    • Once you contact them (if needed) they will contact Avalara Support on your behalf and manage the issue resolution process for you
    • Reach the Epicor Tax Connect Support team by calling the 800 phone line for the applicable ERP product:
      • Epicor 9: 888.374.2679
      • Vantage: 800.436.8468
      • Vista: 800.993.0930
      • Enterprise: 800.285.7877
  • You may also report issues or questions to the Tax Connect support team by creating a Technical Support service call via EPICweb. To do this:
    • Login to EPICweb. Click Support. Click the link for the applicable Epicor ERP product.
    • Click “Submit Support Call” in the Quick Links section of the screen.
    • Populate the Submit Support Call screen with the necessary details. To finish, click the Post Call button.

Note:  For urgent issues that need prompt attention, it is recommended that customers use the 800 numbers to call the applicable Epicor Support Center in preference to submitting a support call using EPICweb or sending an email.

***If you use Epicor Prophet 21 and have a question about your Avalara service, contact Avalara Support directly for assistance, for Epicor questions, contact Epicor.

 

Links for Additional Information

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Epicor Software: