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Avalara Help Center

How do I tell what support level we have with Avalara?

Overview

You would like to know what support level your company has with Avalara

Environment

Avalara

Resolution

  • If you are unsure of your support level with Avalara please feel free to contact us at Support@Avalara.com and we can double check your account for this information.

  • Standard Support Hours
    • 8 a.m. to 5 p.m. Pacific Time Monday – Friday
  • Professional Support Hours
    • 8 a.m. to 9 p.m. Pacific Time Monday – Friday
    • 8-hour initial response during business hours
  • Business Support Hours
    • 24 hours a day, 7 days a week, 365 days a year
    • 1-hour initial response
  • Enterprise Support Hours
    • 24 hours a day, 7 days a week, 365 days a year
    • 1-hour initial response