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How do I resolve the error "DocStatus is invalid expected Save|Posted" in Magento?

Overview

We where running test to go live in our production account and a majority of the invoices are tests but Magento has reset the invoice count and we now run into to errors saying it's already committed in Avalara

Environment

Avalara Avatax
Magento

Resolution

  • Review your Cron Job to ensure it is not attempting to post transactions more than once
  • To uncommit a transaction so the job can "re-commit" it go to the Avalara Admin Console and update the document status manually:
    • Go to Transactions >  find the documents in question > Click the Doc Code > click Edit
    • Add an Adjustment reason
    • Click Save as Uncommitted

 

Note: This will allow Magento to overwrite the transactions, so the current transaction data will be replaced by the updated transaction in the cron job