You want to know how to change the content of a cover letter to add an image, change text, or include additional information such as a client username or a link to CertExpress.
- Go to Manage Documents > Email Templates and Cover Letters > find the cover letter you want to edit > click Edit
- If you do not see Edit, you do not have permission to make changes. In that case, contact your account administrator to gain access
- Cover Letters and other message settings are discussed in greater detail within Request Documents.