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Avalara Help Center

How do I correct "Certificate Exempt Reason does not exist in the AvaTaxCalc API" on a certificate?

Overview

You see that an exemption certificate failed to transfer to the Admin Console with the error "Certificate Exempt Reason does not exist in the AvaTaxCalc API" and you want to know how to resolve this.

Environment

Avalara AvaTax

Avalara CertCapture

Resolution

  • Choose a different exemption reason which is not a custom one created by your company
    • The exemption reason CUSTOM is accepted by the AvaTax Calc API, but custom reasons you create are not

 

 

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