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Avalara Help Center

How Do I Mark a Certificate Invalid in CertCapture?

Overview

You would like to mark an exemption certificate invalid in order to calculate taxes for your customer's invoice.

Environment

Avalara CertCapture

Resolution

  • On the certificate page in CertCapture
    • Go to the Validation tab
    • Click Edit Certificate Validation
    • Click the drop down for Mark Certificate Valid?
    • Select No
      • Note: Make sure your change has updated to the admin console by selecting the History tab and verifying there was a successful API Call. This will also tell you if there are errors with the customer or the certificate if the call was made.

 

 

 

 

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