You would like to mark an exemption certificate invalid in order to calculate taxes for your customer's invoice.
- On the certificate page in CertCapture
- Go to the Validation tab
- Click Edit Certificate Validation
- Click the drop down for Mark Certificate Valid?
- Select No
- Note: Make sure your change has updated to the admin console by selecting the History tab and verifying there was a successful API Call. This will also tell you if there are errors with the customer or the certificate if the call was made.