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Avalara Help Center

Why does it say my account has been locked?


When logging into the Avalara admin console with the correct credentials it returns a message that say "account has been locked"


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  • Please contact your account admin to reactivate your account, it becomes locked if there are multiple attempted logins with an incorrect password
    • If you are the only admin please contact to have your profile reactivated


Note: Support unlocks and reactivates your account by resetting the password.