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Avalara Help Center

Why did Avatax stop accepting our license key?

Overview

On Tue (AM?) 8/5/14, it appears that Avalara stopped accepting our API key that had been working since we reset it last Fri (8/1/14). I regenerated the key again and it's back working.

Environment

Avalara Avatax

Resolution

If transactions stop coming to the service and admin console please check the credentials you are using to connect to us in the settings window of your ERP or E-commerce. If nothing has changed in that regard and there are still connection problems please be sure someone at your company hasn't reset the license key.

If you would like support to look into license key resets done on your account please email us at support@avalara.com with this request.

Cause

License key was changed in the credentials of the customers settings without their knowledge inside their ERP.