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Avalara Help Center

Why are we charging tax when we send tax code NT?

Overview

We are charging tax even though we're sending tax code NT.

Environment

Avalara Avatax

Resolution

If you have the item mapped to tax code NT and you still see tax charged, it could be because you are an SST registered customer and in that case NT will not work. You will have to find an SST tax code that does not tax. 

Cause

Customer had the item code they were sending mapped to tax code P0000000 which is taxable.