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Avalara Help Center

Why Is my customer taxing when they have an exemption number

Overview

When a customer has an exception number on file in quickbooks the transaction is still taxing

Environment

Avalara Avatax

 

Resolution

  • In the Avalara Admin Console go to Settings tab >Exemption Certificate Options
    • Set United States as Optional
    • Save

Cause

When exemption certificates are set to "Required' an exemption certificate must be in Avalara for the transaction to exempt.