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Avalara Help Center

Is there a way to extend the time of inactivity before the system times out and you have to login again?

Overview

You want to know if you can set Admin-Avatax.avalara.net to allow you to be logged in longer than twenty minutes before timing out.

Environment

Avalara Avatax

Resolution

  • In the Admin Console that is a security feature which cannot be altered. You have 20 minutes of inactivity in any window with Admin-Avatax.avalara.net open, before the system requires you to login again.
  • We recommend exporting/downloading reports for review, which is what most customers are doing when there is a timeout issue.
  • Periodically clicking on the open windows / tabs to refreshes them so the countdown to 20 starts again